On Tue, Mar 11, 2014 at 02:43:22PM +0000, Bryon Baker wrote: > Hello All > > > > Has anyone built a list of comments that can be selected for a ticket when > closing the ticket? > > > > Meaning when setting the ticket to Resolved and you are on the edit screen > have a list of canned response to select from to be pasted into the > comment section. >
Old RT-FM extension or RT 4.x Articles feature can do that. See: http://www.bestpractical.com/docs/rt/4.2/customizing/articles_introduction.html#Article-Hotlist -- Easter-eggs Spécialiste GNU/Linux 44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 43 35 00 76 mailto:[email protected] - http://www.easter-eggs.com -- RT Training London, March 19-20 and Dallas May 20-21 http://bestpractical.com/training
