Para: "Gustavo Gasparrini" <[email protected]>, [email protected]
Enviados: Martes, 11 de Marzo 2014 11:20:25
Asunto: RE: Asset link search
1) The asset number is also displayed just below the RT menu.
2) I see this requiring a code extension to have the query run against both tables as it currently runs against ticket titles and not articles or assets.
Keith
From: [email protected] [mailto:[email protected]] On Behalf Of Gustavo Gasparrini
Sent: Friday, March 07, 2014 4:12 PM
To: [email protected]
Subject: [rt-users] Asset link search
Hi, I was reading other posts about how to link asset to tickets that already exists.
I understand that you have to go to the link tab (or use @AssetQueue), and write for example asset:3, to make a link to asset 3.
I have two question about that:
1. How can I know the asset id?, because in the search form doesn't appear the id asset. (I know that you can see in the url address, but I can't explain that to users)
2. Is it possible to search by description (in link tab) like to link tickets?
I'm using RT 4.2.3
Asset 1.0 rc2
Thank you very much.
Gustavo
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