I am using the "UpdateStatus" value in the output of my "50 Highest Priority Tickets" search to show which tickets have received new emails from users (or updates from other support reps). I would like to be able to use that value as a search criterion, to create a search that shows me ONLY tickets that have such updates. However, I haven't been able to find a syntax that seems to work. I've tried a few possibilities using the advanced editor for the search, but it doesn't seem to be a recognized field for criteria searches.
Has anyone done this, or can anyone suggest a pointer as to how it might be accomplished? Garrett Michael Hayes (Side comment: As a complete newbie at setting up Linux and installing things like Apache web server, etc. I found RT unbelievably frustrating to set up and unbelievably rewarding once I managed. Been on it now for about 4 months, and just finally hitting something I want to do that I haven't been able to solve with existing posts and articles. GREAT tool!)
-- RT Training - Dallas May 20-21 http://bestpractical.com/training
