Kevin, Thanks for the pointer. That sounds like exactly what I want to do. Unfortunately, it also sounds like it's a teensy bit beyond my present skillset. But I will definitely take a gander at it, and see if it's worth having a lash.
Garrett -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Kevin Falcone Sent: Thursday, March 27, 2014 3:04 PM To: [email protected] Subject: Re: [rt-users] Using UpdateStatus in a Search? On Wed, Mar 26, 2014 at 02:25:49PM -0400, Garrett Michael Hayes (VI) wrote: > I am using the "UpdateStatus" value in the output of my "50 Highest Priority Tickets" search > to show which tickets have received new emails from users (or updates from other support > reps). I would like to be able to use that value as a search criterion, to create a search > that shows me ONLY tickets that have such updates. However, I haven't been able to find a > syntax that seems to work. I've tried a few possibilities using the advanced editor for the > search, but it doesn't seem to be a recognized field for criteria searches. Unfortunately, while there's a piece of syntax calls HasAttribute which would let you say "Find my tickets where this attribute about update status exists" you actually want to find tickets where the attribute exists and the ticket has transactions newer than the stored value. That would require code like that found in RT::Ticket::SeenUpTo and a custom portlet. -kevin -- RT Training - Dallas May 20-21 http://bestpractical.com/training
