Thank's Kevin, but i receive tickets by email by rt-mailgate. Attachments don't upload it's letter attachments
-- Best regards, Arkady Glazov http://globster.ru 2014-04-04 19:31 GMT+04:00 Kevin Falcone <[email protected]>: > On Fri, Apr 04, 2014 at 09:06:26AM +0400, Arkady Glazov wrote: > > Is it possible change the mime type of ticket attachment files to > appropriate type? > > Our clients send in ticket MS Words file in attachment, but RT set > mime type to > > "application/octet-stream" and browser can only save file to the disk > and cn't open now. > > May i change mime type or may be i can study RT can set correct type? > > If your clients aren't sending proper MIME headers, there isn't a lot > RT can do (we just pass along what their browser or mail client send). > However, you can override how RT handles attachments based on their > extensions if you would like, this will override what your clients > send. > > https://metacpan.org/pod/RT::Extension::CustomizeContentType > > -kevin > > -- > RT Training - Dallas May 20-21 > http://bestpractical.com/training >
-- RT Training - Dallas May 20-21 http://bestpractical.com/training
