We're having a little political issue right now. We're looking to add another queue to our service department, but the manager feels it shouldn't be a part of the service desk. One request I'm getting is if a ticket falls out of service's hands, can it be forwarded to a compeltely different RT system for say customer contacts? We're trying to get thigns worked out so it won't have to come to that but I'm asking in advance. Is this something that it's recommended to hire BestPractical to help set up?
Stephen J. Cena Systems Administrator - MIS/IT Dept Quality Vision International 850 Hudson Ave Rochester,NY 14620 Phone: 585-544-0450 x300 * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Please report email problems to: [email protected] QVII MIS/IT Dept - We do what we must because we can. "Thank you for helping us help you help us all." * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
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