Ken - That is what we want to do. The president of the department doesn't care that we can lock it down. He is demanding it be totally separate. That's why I'm inquiring :)
Stephen J. Cena Systems Administrator - MIS/IT Dept Quality Vision International 850 Hudson Ave Rochester,NY 14620 Phone: 585-544-0450 x300 * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Please report email problems to: [email protected] QVII MIS/IT Dept - We do what we must because we can. "Thank you for helping us help you help us all." * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * -----Original Message----- From: [email protected] [mailto:[email protected]] Sent: Monday, April 07, 2014 3:01 PM To: Cena, Stephen (ext. 300) Cc: [email protected] Subject: Re: [rt-users] Forward an entire ticket w/ history to another RT system - Possible? On Mon, Apr 07, 2014 at 06:47:52PM +0000, Cena, Stephen (ext. 300) wrote: > We're having a little political issue right now. We're looking to add another > queue to our service department, but the manager feels it shouldn't be a part > of the service desk. One request I'm getting is if a ticket falls out of > service's hands, can it be forwarded to a compeltely different RT system for > say customer contacts? We're trying to get thigns worked out so it won't have > to come to that but I'm asking in advance. Is this something that it's > recommended to hire BestPractical to help set up? > > Stephen J. Cena > Systems Administrator - MIS/IT Dept > Quality Vision International > 850 Hudson Ave > Rochester,NY 14620 > Phone: 585-544-0450 x300 Hi Stephen, I have a quick question. Have you considered just adding the queue to your existing system and using ACLs and different Email addresses to partition it away from your existing users? We do that here for several groups and it works well. Regards, Ken -- RT Training - Dallas May 20-21 http://bestpractical.com/training
