On Thu, Apr 03, 2014 at 06:44:50AM -0700, tcamish wrote: > Hi, > > I've been searching the forum for the past hour and been unable to find an > answer to the following simple question: > > How do I open the rt.log file? > > We have recently changed companies and have a new mail exchange server and > therefore changed the details in the config, but despite the tickets being > tagged with "Outgoing email recorded", none of the emails are being > received. I'm hoping the log file will show whats happening. >
It depends of your RT configuration (see path_to_rt/etc/RT_SiteConfig.pm and look for *Log* options). RT logs are often either in /var/log/messages, /var/log/syslog, path_to_rt/var/log/rt.log. As it's a mail problem, you should also identify which local mta handle your RT emails and look for informations in /var/log/mail.log or /var/log/maillog. -- Easter-eggs Spécialiste GNU/Linux 44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 43 35 00 76 mailto:elac...@easter-eggs.com - http://www.easter-eggs.com -- RT Training - Dallas May 20-21 http://bestpractical.com/training