# RT 4.2.3 on Debian Wheezy, Nginx 1.6.0, Postgresql 9.1
Hello everyone, I have a problem I can't solve on my own. I've just upgraded my RT server from 4.2.1 to 4.2.3. The upgrade process went fine, no errors, everything seems to be running well. The *only* problem I have now, is that no e-mail goes out from the RT server. Nada. I can create tickets by sending e-mails to the RT server, I can browse the ticket through the web interface, I can reply, comment, do whatever on tickets, but no e-mail are sent. I've attached a debug file of a ticket reply action. All I see is "No recipients found for deferred delivery on transaction". So I guess that my problem lies around this message, but I have no clue where to search next in order to solve this ... Any hint would be appreciated :) Nicolas
[3425] [Tue Apr 29 16:17:16 2014] [debug]: Converting 'utf-8' to 'utf-8' for text/html - Subjectless message (/opt/rt4/sbin/../lib/RT/I18N.pm:295) [3425] [Tue Apr 29 16:17:16 2014] [debug]: Converting 'utf-8' to 'utf-8' for text/html - Subjectless message (/opt/rt4/sbin/../lib/RT/I18N.pm:295) [3425] [Tue Apr 29 16:17:17 2014] [debug]: About to prepare scrips for transaction #1500 (/opt/rt4/sbin/../lib/RT/Transaction.pm:187) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Found 6 scrips for TransactionCreate stage with applicable type(s) Correspond for txn #1500 on ticket #99 (/opt/rt4/sbin/../lib/RT/Scrips.pm:495) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Converting 'utf-8' to 'utf-8' for text/plain - Subjectless message (/opt/rt4/sbin/../lib/RT/I18N.pm:295) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Converting 'utf-8' to 'utf-8' for text/html - Subjectless message (/opt/rt4/sbin/../lib/RT/I18N.pm:295) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:595) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:595) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Converting 'utf-8' to 'utf-8' for text/plain - Subjectless message (/opt/rt4/sbin/../lib/RT/I18N.pm:295) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Converting 'utf-8' to 'utf-8' for text/html - Subjectless message (/opt/rt4/sbin/../lib/RT/I18N.pm:295) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:595) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:595) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Converting 'utf-8' to 'utf-8' for text/plain - Subjectless message (/opt/rt4/sbin/../lib/RT/I18N.pm:295) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Converting 'utf-8' to 'utf-8' for text/html - Subjectless message (/opt/rt4/sbin/../lib/RT/I18N.pm:295) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:595) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:595) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Skipping Scrip #6 because it didn't Prepare (/opt/rt4/sbin/../lib/RT/Scrips.pm:361) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Skipping Scrip #11 because it isn't applicable (/opt/rt4/sbin/../lib/RT/Scrips.pm:353) [3425] [Tue Apr 29 16:17:17 2014] [debug]: About to commit scrips for transaction #1500 (/opt/rt4/sbin/../lib/RT/Transaction.pm:210) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Committing scrip #3 on txn #1500 of ticket #99 (/opt/rt4/sbin/../lib/RT/Scrips.pm:306) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Calling SetRecipientDigests for transaction RT::Transaction=HASH(0x68eac00), id 1500 (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:623) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Working on mailfield To; recipients are (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:639) [3425] [Tue Apr 29 16:17:17 2014] [debug]: X-RT-Originator: [email protected] Subject: [blip.com #99] Test from Gmail after RT upgrade In-Reply-To: <[email protected]> X-Managed-BY: RT 4.2.3 (http://www.bestpractical.com/rt/) References: <[email protected]> <[email protected]> Content-Type: multipart/alternative; boundary="----------=_1398788237-3425-11" Reply-To: [email protected] Message-ID: <[email protected]> X-RT-Loop-Prevention: blip.com BCC: [email protected] X-RT-Ticket: blip.com #99 From: "root via Inred" <[email protected]> (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:646) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Removing deferred recipients from To: line (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:669) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Setting deferred recipients for attribute creation (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:678) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Working on mailfield Cc; recipients are (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:639) [3425] [Tue Apr 29 16:17:17 2014] [debug]: X-RT-Originator: [email protected] Subject: [blip.com #99] Test from Gmail after RT upgrade In-Reply-To: <[email protected]> X-Managed-BY: RT 4.2.3 (http://www.bestpractical.com/rt/) References: <[email protected]> <[email protected]> Content-Type: multipart/alternative; boundary="----------=_1398788237-3425-11" Reply-To: [email protected] Message-ID: <[email protected]> X-RT-Loop-Prevention: blip.com BCC: [email protected] X-RT-Ticket: blip.com #99 From: "root via Inred" <[email protected]> (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:646) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Removing deferred recipients from Cc: line (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:669) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Setting deferred recipients for attribute creation (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:678) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Working on mailfield Bcc; recipients are [email protected] (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:639) [3425] [Tue Apr 29 16:17:17 2014] [debug]: X-RT-Originator: [email protected] Subject: [blip.com #99] Test from Gmail after RT upgrade In-Reply-To: <[email protected]> X-Managed-BY: RT 4.2.3 (http://www.bestpractical.com/rt/) References: <[email protected]> <[email protected]> Content-Type: multipart/alternative; boundary="----------=_1398788237-3425-11" Reply-To: [email protected] Message-ID: <[email protected]> X-RT-Loop-Prevention: blip.com BCC: [email protected] X-RT-Ticket: blip.com #99 From: "root via Inred" <[email protected]> (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:646) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Got user mail preference 'Individual messages' for user [email protected] (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:660) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Removing deferred recipients from Bcc: line (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:669) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Setting deferred recipients for attribute creation (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:678) [3425] [Tue Apr 29 16:17:17 2014] [debug]: No recipients found for deferred delivery on transaction #1500 (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:691) [3425] [Tue Apr 29 16:17:17 2014] [info]: <[email protected]> #99/1500 - Scrip 3 On Correspond Notify Owner and AdminCcs (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:284) [3425] [Tue Apr 29 16:17:17 2014] [info]: <[email protected]> sent Bcc: [email protected] (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:315) [3425] [Tue Apr 29 16:17:17 2014] [debug]: We found a part. we want to record it. (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:511) [3425] [Tue Apr 29 16:17:17 2014] [debug]: We found a part. we want to record it. (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:511) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Converting 'utf-8' to 'utf-8' for text/plain - Subjectless message (/opt/rt4/sbin/../lib/RT/I18N.pm:295) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Converting 'utf-8' to 'utf-8' for text/html - Subjectless message (/opt/rt4/sbin/../lib/RT/I18N.pm:295) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:595) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:595) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Skipping scrips for transaction #1501 (/opt/rt4/sbin/../lib/RT/Transaction.pm:181) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Committing scrip #4 on txn #1500 of ticket #99 (/opt/rt4/sbin/../lib/RT/Scrips.pm:306) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Calling SetRecipientDigests for transaction RT::Transaction=HASH(0x68eac00), id 1500 (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:623) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Working on mailfield To; recipients are (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:639) [3425] [Tue Apr 29 16:17:17 2014] [debug]: X-RT-Originator: [email protected] Subject: [blip.com #99] Test from Gmail after RT upgrade In-Reply-To: <[email protected]> X-Managed-BY: RT 4.2.3 (http://www.bestpractical.com/rt/) References: <[email protected]> <[email protected]> Content-Type: multipart/alternative; boundary="----------=_1398788237-3425-12" Reply-To: [email protected] Message-ID: <[email protected]> X-RT-Loop-Prevention: blip.com X-RT-Ticket: blip.com #99 From: "root via Inred" <[email protected]> (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:646) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Removing deferred recipients from To: line (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:669) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Setting deferred recipients for attribute creation (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:678) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Working on mailfield Cc; recipients are (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:639) [3425] [Tue Apr 29 16:17:17 2014] [debug]: X-RT-Originator: [email protected] Subject: [blip.com #99] Test from Gmail after RT upgrade In-Reply-To: <[email protected]> X-Managed-BY: RT 4.2.3 (http://www.bestpractical.com/rt/) References: <[email protected]> <[email protected]> Content-Type: multipart/alternative; boundary="----------=_1398788237-3425-12" Reply-To: [email protected] Message-ID: <[email protected]> X-RT-Loop-Prevention: blip.com X-RT-Ticket: blip.com #99 From: "root via Inred" <[email protected]> (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:646) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Removing deferred recipients from Cc: line (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:669) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Setting deferred recipients for attribute creation (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:678) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Working on mailfield Bcc; recipients are (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:639) [3425] [Tue Apr 29 16:17:17 2014] [debug]: X-RT-Originator: [email protected] Subject: [blip.com #99] Test from Gmail after RT upgrade In-Reply-To: <[email protected]> X-Managed-BY: RT 4.2.3 (http://www.bestpractical.com/rt/) References: <[email protected]> <[email protected]> Content-Type: multipart/alternative; boundary="----------=_1398788237-3425-12" Reply-To: [email protected] Message-ID: <[email protected]> X-RT-Loop-Prevention: blip.com X-RT-Ticket: blip.com #99 From: "root via Inred" <[email protected]> (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:646) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Removing deferred recipients from Bcc: line (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:669) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Setting deferred recipients for attribute creation (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:678) [3425] [Tue Apr 29 16:17:17 2014] [debug]: No recipients found for deferred delivery on transaction #1500 (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:691) [3425] [Tue Apr 29 16:17:17 2014] [info]: <[email protected]> #99/1500 - Scrip 4 On Correspond Notify Other Recipients (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:284) [3425] [Tue Apr 29 16:17:17 2014] [info]: <[email protected]> No recipients found. Not sending. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:375) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Committing scrip #5 on txn #1500 of ticket #99 (/opt/rt4/sbin/../lib/RT/Scrips.pm:306) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Calling SetRecipientDigests for transaction RT::Transaction=HASH(0x68eac00), id 1500 (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:623) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Working on mailfield To; recipients are [email protected] (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:639) [3425] [Tue Apr 29 16:17:17 2014] [debug]: X-RT-Originator: [email protected] Subject: [blip.com #99] Test from Gmail after RT upgrade In-Reply-To: <[email protected]> X-Managed-BY: RT 4.2.3 (http://www.bestpractical.com/rt/) References: <[email protected]> <[email protected]> Content-Type: multipart/alternative; boundary="----------=_1398788237-3425-13" Reply-To: [email protected] Message-ID: <[email protected]> To: [email protected] X-RT-Loop-Prevention: blip.com X-RT-Ticket: blip.com #99 From: "root via Inred" <[email protected]> (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:646) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Got user mail preference 'Individual messages' for user [email protected] (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:660) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Removing deferred recipients from To: line (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:669) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Setting deferred recipients for attribute creation (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:678) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Working on mailfield Cc; recipients are (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:639) [3425] [Tue Apr 29 16:17:17 2014] [debug]: X-RT-Originator: [email protected] Subject: [blip.com #99] Test from Gmail after RT upgrade In-Reply-To: <[email protected]> X-Managed-BY: RT 4.2.3 (http://www.bestpractical.com/rt/) References: <[email protected]> <[email protected]> Content-Type: multipart/alternative; boundary="----------=_1398788237-3425-13" Reply-To: [email protected] Message-ID: <[email protected]> To: [email protected] X-RT-Loop-Prevention: blip.com X-RT-Ticket: blip.com #99 From: "root via Inred" <[email protected]> (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:646) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Removing deferred recipients from Cc: line (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:669) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Setting deferred recipients for attribute creation (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:678) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Working on mailfield Bcc; recipients are (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:639) [3425] [Tue Apr 29 16:17:17 2014] [debug]: X-RT-Originator: [email protected] Subject: [blip.com #99] Test from Gmail after RT upgrade In-Reply-To: <[email protected]> X-Managed-BY: RT 4.2.3 (http://www.bestpractical.com/rt/) References: <[email protected]> <[email protected]> Content-Type: multipart/alternative; boundary="----------=_1398788237-3425-13" Reply-To: [email protected] Message-ID: <[email protected]> To: [email protected] X-RT-Loop-Prevention: blip.com X-RT-Ticket: blip.com #99 From: "root via Inred" <[email protected]> (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:646) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Removing deferred recipients from Bcc: line (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:669) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Setting deferred recipients for attribute creation (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:678) [3425] [Tue Apr 29 16:17:17 2014] [debug]: No recipients found for deferred delivery on transaction #1500 (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:691) [3425] [Tue Apr 29 16:17:17 2014] [info]: <[email protected]> #99/1500 - Scrip 5 On Correspond Notify Requestors and Ccs (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:284) [3425] [Tue Apr 29 16:17:17 2014] [info]: <[email protected]> sent To: [email protected] (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:315) [3425] [Tue Apr 29 16:17:17 2014] [debug]: We found a part. we want to record it. (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:511) [3425] [Tue Apr 29 16:17:17 2014] [debug]: We found a part. we want to record it. (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:511) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Converting 'utf-8' to 'utf-8' for text/plain - Subjectless message (/opt/rt4/sbin/../lib/RT/I18N.pm:295) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Converting 'utf-8' to 'utf-8' for text/html - Subjectless message (/opt/rt4/sbin/../lib/RT/I18N.pm:295) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:595) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:595) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Skipping scrips for transaction #1502 (/opt/rt4/sbin/../lib/RT/Transaction.pm:181) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Committing scrip #13 on txn #1500 of ticket #99 (/opt/rt4/sbin/../lib/RT/Scrips.pm:306) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Found 0 scrips for TransactionBatch stage with applicable type(s) Correspond for txn #1500 on ticket #99 (/opt/rt4/sbin/../lib/RT/Scrips.pm:495) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Rendering attachment #1702 of 'text/plain' type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:182) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Rendering attachment #1720 of 'text/html' type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:182) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Rendering attachment #1736 of 'text/html' type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:182) [3425] [Tue Apr 29 16:17:17 2014] [debug]: Rendering attachment #1757 of 'text/html' type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:182)
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