Hi there, I was wondering if anyone could help me out. What I want to do is to create a back-up of whatever tickets come in, in the event the request tracker system fails. As such the most feasible plan is to have an application like fetchmail to basically read the inbox of a particular mailbox and forward the messages as tickets to the RT system. I tried following the steps on this wiki
http://requesttracker.wikia.com/wiki/WithEmailFacility while customizing it to suit my needs. However I seem to be hitting a dead end since I am using a local system instead of an online internet mailserver. Could anyone help me out here please? Thanks! Best regards, Jeevan -- View this message in context: http://requesttracker.8502.n7.nabble.com/From-Inbox-to-Ticket-tp57336.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training - Dallas May 20-21 http://bestpractical.com/training
