Hi Guys I am fairly new to this RT stuff but a question I have is about scrips. I need a way to stop a ticket from being created when the email address provided is on a mass email. I have an email address which is used for users to send in a ticket, but the email is also on a countrywide distribution list which HR, Health and safety, etc use, everytime they send a mass email to everyone it creates a ticket in my RT. In my scrips I am able to change statuses depending on queues etc but when writing a scrip to sort this out I am stuck.
I figure if I am able to say "Email was sent to more than one person" therefore update status to "deleted". However, I am unsure on how to do such a thing. Any ideas? Thanks -- View this message in context: http://requesttracker.8502.n7.nabble.com/Mass-email-creating-Tickets-tp57582.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training - Boston, September 9-10 http://bestpractical.com/training
