I have already tried that but the administrator is giving a hard time about it :/
Sent from Samsung Mobile -------- Original message -------- From: Jon Witts <[email protected]> Date: 06-03-2014 4:49 PM (GMT-05:00) To: [email protected],"Thomas, Adam (Lakefield)" <[email protected]> Subject: RE: [rt-users] Mass email creating Tickets Would it not be easier to remove your queue email from the distribution list; or am missing something? Jon Sent from my Android phone using TouchDown (www.nitrodesk.com) -----Original Message----- From: AdamThomas [[email protected]] Received: Tuesday, 03 Jun 2014, 20:52 To: [email protected] [[email protected]] Subject: [rt-users] Mass email creating Tickets Hi Guys I am fairly new to this RT stuff but a question I have is about scrips. I need a way to stop a ticket from being created when the email address provided is on a mass email. I have an email address which is used for users to send in a ticket, but the email is also on a countrywide distribution list which HR, Health and safety, etc use, everytime they send a mass email to everyone it creates a ticket in my RT. In my scrips I am able to change statuses depending on queues etc but when writing a scrip to sort this out I am stuck. I figure if I am able to say "Email was sent to more than one person" therefore update status to "deleted". However, I am unsure on how to do such a thing. Any ideas? Thanks -- View this message in context: http://requesttracker.8502.n7.nabble.com/Mass-email-creating-Tickets-tp57582.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training - Boston, September 9-10 http://bestpractical.com/training This email has been processed by Smoothwall Anti-Spam - www.smoothwall.net<http://www.smoothwall.net/> Information in this email and any attachments is confidential and intended solely for the use of the individual(s) to whom it is addressed or otherwise directed. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the Company. Finally, the recipient should check this email and any attachments for the presence of viruses. The Company accepts no liability for any damage caused by any virus transmitted by this email. All SGS services are rendered in accordance with the applicable SGS conditions of service available on request and accessible at http://www.sgs.com/en/Terms-and-Conditions.aspx
-- RT Training - Boston, September 9-10 http://bestpractical.com/training
