Hello, I have made SLA's using CustomField and I wrote a scrip that will set a priority number and a due date depending on which level of SLA it is assigned to.
When I try to do a Priority Escalate the Priority jumps from e.g. 50 - 1 or 99 - 50 etc. It wont escalate in order. I don't understand why. Can anyone help please. Regards, Aaron -- View this message in context: http://requesttracker.8502.n7.nabble.com/SLA-Issue-tp57718.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training - Boston, September 9-10 http://bestpractical.com/training
