Kevin, Thanks very much! It was the ShowConfigTab permission that did it. I had a feeling there was another access they needed in order to be able to get to the place where they could modify the custom fields' values.
I found ShowConfigTab under Configuration, Global, Group Rights. BTW, the other permission is called ModifyCustomField -- apparently it was earlier called ModifyObjectCustomFieldValues, but then shortened. On Fri, 20 Jun 2014, Kevin Falcone wrote: > On Thu, Jun 19, 2014 at 02:41:53PM -0500, Milt Epstein wrote: > > Can the users of this queue (who are not general RT admins) modify > > these custom fields' values? If so, how? > > The ModifyCustomFieldValues right is what you want. > The users will also need ShowConfigTab in order to see the right menus > to get to the Custom Field editing page. > > > On a custom field's page, I see that there is also a Group Rights > > link/page, with similar permissions as the above two -- "View custom > > fields (SeeCustomField)" under the "General rights" tab, and "Add, > > modify and delete custom field values for objects (ModifyCustomField)" > > under the "Rights for Staff" tab. How do these permissions differ > > from the above two? Are they needed in addition to or instead of > > them? Should they allow these users to modify these values? > > Rights granted on the Queue to a group apply to ALL CFs applied to > that Queue. Rights granted to a CF apply only to that CF, but > independent of which queues it is applied to. > > -kevin > Milt Epstein Applications Developer Graduate School of Library and Information Science (GSLIS) University of Illinois at Urbana-Champaign (UIUC) [email protected] -- RT Training - Boston, September 9-10 http://bestpractical.com/training
