Greetings. I'm using RT 4.0.2. I set up some custom fields specific to a queue. They are each of the type "Select one value", and for each of them I defined a few values.
Can the users of this queue (who are not general RT admins) modify these custom fields' values? If so, how? We have things set up where basically for each queue there's a group that has access to it. On the queue's Group Rights page, I gave this group "View custom field values (SeeCustomField)" under the "General rights" tab, and "Modify custom field values (ModifyCustomField)" under the "Rights for Staff" tab. Should that allow these users (i.e., members of this group) to modify the custom fields' values? One of the users tried, but couldn't see a way to do it. Do they need some other access? On a custom field's page, I see that there is also a Group Rights link/page, with similar permissions as the above two -- "View custom fields (SeeCustomField)" under the "General rights" tab, and "Add, modify and delete custom field values for objects (ModifyCustomField)" under the "Rights for Staff" tab. How do these permissions differ from the above two? Are they needed in addition to or instead of them? Should they allow these users to modify these values? Thanks. Milt Epstein Applications Developer Graduate School of Library and Information Science (GSLIS) University of Illinois at Urbana-Champaign (UIUC) [email protected] -- RT Training - Boston, September 9-10 http://bestpractical.com/training
