On Fri, Jun 27, 2014 at 09:08:54AM -0700, andriusk wrote: > Hello, I want to create a custom resolve action - "silent resolve". Is it > possible somehow to tell RT that, if I resolve ticket using my "silent > resolve" it cancel all script, that fires on resolve or at least those that > send email to the user and CC?
Nothing easy. Your other scrips would need to check for your silent resolve, or you would have to hook into RT::Scrips to override things and skip scrips. -kevin
pgplLQSIMiqeS.pgp
Description: PGP signature
-- RT Training - Boston, September 9-10 http://bestpractical.com/training
