I have achieved this in the past by temporarily moving the ticket to a queue without resolve scrips, resolving the ticket then moving it back to the correct queue. You could automate this by creating a "Silent Resolve" queue, and having a scrip to resolve the ticket and then move it back to the previous queue.
Another potential option is to introduce a custom field (e.g. "Silent Resolve") to the tickets, and modify the resolve scrips to only activate if that custom field is not set. On 28 June 2014 02:08, andriusk <[email protected]> wrote: > Hello, I want to create a custom resolve action - "silent resolve". Is it > possible somehow to tell RT that, if I resolve ticket using my "silent > resolve" it cancel all script, that fires on resolve or at least those that > send email to the user and CC? > > > > -- > View this message in context: > http://requesttracker.8502.n7.nabble.com/Cancel-all-scrips-on-custom-resolve-tp57780.html > Sent from the Request Tracker - User mailing list archive at Nabble.com. > -- > RT Training - Boston, September 9-10 > http://bestpractical.com/training >
-- RT Training - Boston, September 9-10 http://bestpractical.com/training
