On Fri, Jun 27, 2014 at 04:50:30PM -0400, Robert Shaker wrote: > The issue appears every time someone puts data in a custom field, > whether the field is provided by RTx::Tags or not. I will submit the > patch to the author post-haste. Either way, the patch only edits the > quicksearch functionality, as the actual custom field functionality > still works fine with the vanilla plugin.
There are several other 3.8isms in that module, and it completely clobbers Autocomplete CFs, so hopefully you're not using that. > I just tested removing the Tags extension from the RT_Siteconfig and clearing > the mason cache, so it is likely not related to the addon. That's good to know, however, did you restart apache after clearing the mason cache? Without that, it's not a clean restart. > If it is any help, I am running Ubuntu 12.04 on Apache2 using MYSQL. None of this should be relevant. > I also just tried running cpan -l | grep -i "html::mason::commands" > and it appears I do not have the module installed. Is this an RT > dependency? Running make testdeps returns "ALL dependencies have > been found". HTML::Mason::Commands is part of HTML::Mason (it's an internal package that components run in). You're seeing that error because one of your custom fields is not being loaded properly before Validate is called on it. I can't replicate your failure with a simple select one value transaction CF with two values applied to a queue and no validation chosen. What other local mods or differences in CF configuration do you have? -kevin > > > -----Original Message----- > From: rt-users [mailto:[email protected]] On Behalf Of > Kevin Falcone > Sent: Friday, June 27, 2014 2:48 PM > To: [email protected] > Subject: Re: [rt-users] Ran update, custom fields cause issues. > > On Fri, Jun 27, 2014 at 01:37:03PM -0400, Robert Shaker wrote: > > When I updated the server the other day (from 4.2.4 to 4.2.5) I also > > ran the command “cpan-outdated –p | cpanm “ to update my perl modules > > to the latest version. > > Didn't this reinstall RTx::Tags with a version that doesn't work? > BTW - you should send your patch to the RTx::Tags author. > > > > > [27698] [Thu Jun 26 15:27:49 2014] [error]: > > RT::CustomField::_CanonicalizeValue > > Unimplemented in HTML::Mason::Commands. (/opt/rt4/share/html/Elements/ > > ValidateCustomFields line 99) > > > > > > If anyone could help me with figuring out the issue here it would be > > greatly appreciated, as I am completely stumped. My solution so far > > has been to completely disable custom fields. > > Does this happen only with your RTx::Tags CF or with the normal core CF too? > > -kevin > > ARDEN > A Global Company > Celebrating over 50 years of making your life more comfortable! > > This message may contain confidential and/or privileged information. If you > are not the addressee or authorized to receive this for the addressee, you > must not use, copy, disclose, or take any action based on this message or any > information herein. If you have received this message in error, please advise > the sender immediately by reply e-mail and delete this message. > > This OUTBOUND E-mail and Document(s) has been scanned by an Antivirus Server. > -- > RT Training - Boston, September 9-10 > http://bestpractical.com/training
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