I was asked by one of my users, what happens if two people are editing a ticket at the same time ?
Our current system, that I'm trying to replace, tells users when another user is editing the same ticket I tried editing one ticket with two users at the same time -- I could see no notice/indication that someone else was modifying that same ticket I've searched the web/wiki/docs -- I don't see anything about it I can't believe the most used ticketing software in the world can't/doesn't protect against multiple users editing the same ticket at the same time what am I missing ? Al; -- RT Training - Boston, September 9-10 http://bestpractical.com/training
