I'm seeing a 'Cannot load ticket' error message when clicking on a link to a ticket in a notification e-mail that I have received. It is ticket #4546 that is failing.
I am using RT 3.8.14 with RTIR 2.6.1 I have debugging turned on and I am seeing the following in my logs: [Sat Jun 28 11:28:27 2014] [debug]: Committing scrip #45 on txn #85744 of ticket #4546 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:199) [Sat Jun 28 11:28:27 2014] [debug]: Skipping Scrip #37 because it isn't applicable (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:254) [Sat Jun 28 11:28:27 2014] [debug]: Skipping Scrip #45 because it isn't applicable (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:254) [Sat Jun 28 11:28:27 2014] [debug]: Skipping Scrip #34 because it isn't applicable (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:254) [Sat Jun 28 11:28:27 2014] [debug]: About to commit scrips for transaction #85745 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:187) [Sat Jun 28 11:28:27 2014] [debug]: Committing scrip #11 on txn #85745 of ticket #4547 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:199) [Sat Jun 28 11:28:27 2014] [error]: Scrip Commit 45 died. - panic: attempt to copy value DBI::db to a freed scalar 7f3b0f23b3f8 at /usr/lib/perl5/DBI.pm line 1279. Stack: [/usr/lib/perl5/DBI.pm:1279] [/usr/lib/perl5/DBD/mysql.pm:221] [/usr/share/perl5/DBIx/SearchBuilder/Handle.pm:469] [/usr/share/perl5/DBIx/SearchBuilder.pm:236] [/opt/rt3/bin/../lib/RT/SearchBuilder.pm:391] [/opt/rt3/bin/../lib/RT/Tickets_Overlay.pm:2897] [/usr/share/perl5/DBIx/SearchBuilder.pm:504] [/opt/rt3/bin/../lib/RT/Tickets_Overlay.pm:2869] [/opt/rt3/local/plugins/RT-IR/lib/RT/Action/RTIR_SetDueIncident.pm:87] [/opt/rt3/bin/../lib/RT/ScripAction_Overlay.pm:238] [/opt/rt3/bin/../lib/RT/Scrip_Overlay.pm:477] [/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:205] [/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:188] [/opt/rt3/bin/../lib/RT/Record.pm:1457] [/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:3349] [/usr/share/perl5/DBIx/SearchBuilder/Record.pm:440] [/opt/rt3/local/plugins/RT-IR/lib/RT/Action/RTIR_SetDueBySLA.pm:102] [/opt/rt3/bin/../lib/RT/ScripAction_Overlay.pm:238] [/opt/rt3/bin/../lib/RT/Scrip_Overlay.pm:477] [/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:205] [/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:188] [/opt/rt3/bin/../lib/RT/Record.pm:1457] [/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:660] [/usr/share/perl5/Hook/LexWrap.pm:50] [/opt/rt3/local/plugins/RT-IR/lib/RT/IR.pm:657] [/usr/share/perl5/Hook/LexWrap.pm:48] [/opt/rt3/bin/../lib/RT/Interface/Email.pm:1480] [/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:61] (/opt/rt3/bin/../lib/RT/Scrip_Overlay.pm:485) It seems to be a problem with script #45 which is defined as: Description: SetRTIRState Condition: RTIR Require Due Change Action: RTIR Set Incident Due Template: Global template: Blank Stage: TransactionCreate Any suggestions on how to fix this? Regards, Tony. -- Tony Arnold, Tel: +44 (0) 161 275 6093 Head of IT Security, Fax: +44 (0) 705 344 3082 University of Manchester, Mob: +44 (0) 773 330 0039 Manchester M13 9PL. Email: [email protected] -- RT Training - Boston, September 9-10 http://bestpractical.com/training
