Not had any comment on this. Can anyone offer any advice, pointers etc? Thanks in advance.
Regards, Tony. On 30/06/14 11:36, Tony Arnold wrote: > I'm seeing a 'Cannot load ticket' error message when clicking on a link > to a ticket in a notification e-mail that I have received. It is ticket > #4546 that is failing. > > I am using RT 3.8.14 with RTIR 2.6.1 > > I have debugging turned on and I am seeing the following in my logs: > > [Sat Jun 28 11:28:27 2014] [debug]: Committing scrip #45 on txn #85744 > of ticket #4546 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:199) > [Sat Jun 28 11:28:27 2014] [debug]: Skipping Scrip #37 because it isn't > applicable (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:254) > [Sat Jun 28 11:28:27 2014] [debug]: Skipping Scrip #45 because it isn't > applicable (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:254) > [Sat Jun 28 11:28:27 2014] [debug]: Skipping Scrip #34 because it isn't > applicable (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:254) > [Sat Jun 28 11:28:27 2014] [debug]: About to commit scrips for > transaction #85745 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:187) > [Sat Jun 28 11:28:27 2014] [debug]: Committing scrip #11 on txn #85745 > of ticket #4547 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:199) > [Sat Jun 28 11:28:27 2014] [error]: Scrip Commit 45 died. - panic: > attempt to copy value DBI::db to a freed scalar 7f3b0f23b3f8 at > /usr/lib/perl5/DBI.pm line 1279. > > Stack: > [/usr/lib/perl5/DBI.pm:1279] > [/usr/lib/perl5/DBD/mysql.pm:221] > [/usr/share/perl5/DBIx/SearchBuilder/Handle.pm:469] > [/usr/share/perl5/DBIx/SearchBuilder.pm:236] > [/opt/rt3/bin/../lib/RT/SearchBuilder.pm:391] > [/opt/rt3/bin/../lib/RT/Tickets_Overlay.pm:2897] > [/usr/share/perl5/DBIx/SearchBuilder.pm:504] > [/opt/rt3/bin/../lib/RT/Tickets_Overlay.pm:2869] > [/opt/rt3/local/plugins/RT-IR/lib/RT/Action/RTIR_SetDueIncident.pm:87] > [/opt/rt3/bin/../lib/RT/ScripAction_Overlay.pm:238] > [/opt/rt3/bin/../lib/RT/Scrip_Overlay.pm:477] > [/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:205] > [/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:188] > [/opt/rt3/bin/../lib/RT/Record.pm:1457] > [/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:3349] > [/usr/share/perl5/DBIx/SearchBuilder/Record.pm:440] > [/opt/rt3/local/plugins/RT-IR/lib/RT/Action/RTIR_SetDueBySLA.pm:102] > [/opt/rt3/bin/../lib/RT/ScripAction_Overlay.pm:238] > [/opt/rt3/bin/../lib/RT/Scrip_Overlay.pm:477] > [/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:205] > [/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:188] > [/opt/rt3/bin/../lib/RT/Record.pm:1457] > [/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:660] > [/usr/share/perl5/Hook/LexWrap.pm:50] > [/opt/rt3/local/plugins/RT-IR/lib/RT/IR.pm:657] > [/usr/share/perl5/Hook/LexWrap.pm:48] > [/opt/rt3/bin/../lib/RT/Interface/Email.pm:1480] > [/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:61] > (/opt/rt3/bin/../lib/RT/Scrip_Overlay.pm:485) > > It seems to be a problem with script #45 which is defined as: > > Description: SetRTIRState > Condition: RTIR Require Due Change > Action: RTIR Set Incident Due > Template: Global template: Blank > Stage: TransactionCreate > > Any suggestions on how to fix this? > > Regards, > Tony. > -- Tony Arnold, Tel: +44 (0) 161 275 6093 Head of IT Security, Fax: +44 (0) 705 344 3082 University of Manchester, Mob: +44 (0) 773 330 0039 Manchester M13 9PL. Email: [email protected] -- RT Training - Boston, September 9-10 http://bestpractical.com/training
