Hi, I'm new to the list. I've been exploring RT for about a month, trying to familiarise myself with RT as well as to see how I can customise it for my purposes. Had some success creating a custom scrip. I'm now trying to work on a 2nd scrip to perform some additional processing of attachments outside of RT. My idea goes as follows:
1. User creates a ticket and attaches a binary file to it. Within RT, the ticket will have a life of its own. 2. Next, I would like to run a scrip upon the ticket creation to detect the attachment's existence (eg. specific filename) and send that attachment to be processed by another software. The other software is able to monitor a folder to pick up new files for processing, so to put it simply, the scrip should be able to 'export' the attachment to the filesystem and put it in a specific folder. I've looked through the RT::Attachment documentation, experimented with it, and also searched through the RT mailing list archives. The best I can do is to display the content of the attachment, but I cannot figure out how to 'export' an attachment to the filesystem. Is this even possible within RT? I've not come across anyone discussing anything similar. Thanks, PJ
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