My boss wants a daily report of time worked from the tickets in RT. The problem is if the same ticket is worked on over a couple of days the report totals up the "time worked field" instead of the time worked on that day.
For example lets say I opened a ticket Tuesday and I worked on it for 45 mins so the time worked field says 45 minutes. Then on Wednesday I work 30 minutes on the same ticket the time worked now shows 1hr15mins Then Thursday I work another 15 minutes it will now say 1hr30minutes. Any ideas on how to capture just the added minutes -- View this message in context: http://requesttracker.8502.n7.nabble.com/Daily-report-time-worked-tp57962.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training - Boston, September 9-10 http://bestpractical.com/training
