On Wed, Jul 23, 2014 at 03:31:02PM -0400, Jeff Blaine wrote: > Shouldn't "Told > '48 hours ago'" return the tickets that have NEVER > even been "Told"? > > It doesn't as far as I can see. > > I'm failing to find a way to search for tickets that have never been told. > > RT 4.2.3.
The last upgrading bulletpoint here seems relevant http://bestpractical.com/docs/rt/latest/UPGRADING-4.2.html#___top Told IS NULL appears to do what you asked for (although not what your TicketSQL expressed). -kevin
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