I've seen this question asked before, but can't find an answer I'm using RT 4.2.5
I create a custom field, I assign it to a queue People can't see it - so far so good I grant 'SeeCustomField' on it for Everyone People can't see it - that's bad I grant 'ModifyCustomField' on it for Everyone People can see it - but they can also change it -- still bad #1 why doesn't 'SeeCustomField' work? #2 I have a lot of custom fields and only a few need to be ReadOnly -- what's the easiest way to do this? thanks Al; -- RT Training - Boston, September 9-10 http://bestpractical.com/training
