I think I figured it out...
I was trying to get a non-modifiable view of a custom field in the _editing_
view (when you click Basics) and that is not going to happen.
The field will show in the _display_ view and not the _editing_ view -- and
that's the way it's supposed to work
As to #2
I can't figure out any way around granting all the ModifyCustomField
permissions on a per-field basis
And if my users don't want to see some of the CF's at the Ticket level
then I'll be granting those on a per-field basis as well.
thanks
al;
On Jul 30, 2014, at 1:54 PM, Al Joslin <[email protected]> wrote:
>
> I've seen this question asked before, but can't find an answer
>
> I'm using RT 4.2.5
>
> I create a custom field, I assign it to a queue
>
> People can't see it - so far so good
>
> I grant 'SeeCustomField' on it for Everyone
>
> People can't see it - that's bad
>
> I grant 'ModifyCustomField' on it for Everyone
>
> People can see it - but they can also change it -- still bad
>
>
> #1 why doesn't 'SeeCustomField' work?
>
> #2 I have a lot of custom fields and only a few need to be ReadOnly -- what's
> the easiest way to do this?
>
>
>
> thanks
> Al;
>
>
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