On Tue, Aug 05, 2014 at 11:35:43AM +0000, Cena, Stephen (ext. 300) wrote: > > I'm still not seeing what I'm missing. I have a group called "End Users" I > put all my clients into. One user, Test User, is in "End Users" but has had > Privileged removed, Unprivileged has not been explicitly set either. The > permissions on each queue for "End Users" are: CreateTicket, ReplyToTicket, > Watch, SeeCustomField, SeeQueue, Showticket, ModifyCustomField and > ModifyTicket. > > When I submit a ticket with this user and then go to the ticket all they can > do is Reply/Comment. Does Unprivileged need to be set? I must be overlooking > something but I'm just not seeing it. Thanks!
I have no idea what "Unprivileged has not been explicitly set" means. You're either Privileged or Unprivileged. There is no other state a user can be in. You also say you grant ModifyTicket to everyone in the group? On what, the global or a queue? That means anyone can edit any ticket... Let's back up, you appear to have permissions that are too wide, yet you claim to not be able to edit the ticket. Maybe you misunderstand how ticket editing works in the self service UI? What do you expect, what do you see. -kevin
pgpTo7l9KclZs.pgp
Description: PGP signature
-- RT Training - Boston, September 9-10 http://bestpractical.com/training
