On Wed, Aug 06, 2014 at 08:51:06PM +0000, Cena, Stephen (ext. 300) wrote: > Kevin - What I mean is there are three check boxes: Everyone, Privileged, and > Unprivileged. There are no checks in any box.
You're conflating the state of a user with permissions granted to groups of users. > Right now, my single Unprivileged user creates a ticket, but is only > abble to Reply/Comment and that's all. The only updates available to Self Service users are those available on the Update page, which is available both by clicking Reply or by clicking on the title of The Basics box. As suggested by others in the thread, if your users need to modify dates and users on tickets, they need the Privileged UI or you need to extend the SelfService UI. -kevin
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