When I use the action Reply there are no boxes to check or uncheck in the “Scripts and Recipients” area when I click the update ticket there are no errors. On the ticket history a correspondence is added but no entry for email sent.
I do not see any error in the log. Thanks Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 • 262-783-6261 ext. 2296 bba...@copesan.com<mailto:cstep...@copesan.com> www.copesan.com<http://www.copesan.com/> "Servicing North America with Local Care" From: Alex Peters [mailto:a...@peters.net] Sent: Thursday, August 14, 2014 10:07 PM To: Bryon Baker Cc: RT Users (rt-users@lists.bestpractical.com) Subject: Re: [rt-users] Reply Is anything showing up in the logs when you attempt to issue a reply, or is the ability to reply completely removed from the interface? What exactly is available and what occurs when you perform any relevant actions (e.g. when you click "Update Ticket," if you even can)? On 14 August 2014 23:43, Bryon Baker <bba...@copesan.com<mailto:bba...@copesan.com>> wrote: I need some help I am using RT 4.2.3. The system has lost the ability to Reply to tickets. Nobody including root from any queue can use the reply to a ticket function. Can someone give me some direction as to where to look? Thanks Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 • 262-783-6261 ext. 2296 bba...@copesan.com<mailto:cstep...@copesan.com> www.copesan.com<http://www.copesan.com/> "Servicing North America with Local Care" -- RT Training - Boston, September 9-10 http://bestpractical.com/training
-- RT Training - Boston, September 9-10 http://bestpractical.com/training
