All of the relevant scrips are named "On Correspond Notify ...". On 16/08/2014 12:11 am, "Bryon Baker" <[email protected]> wrote:
> Ok maybe somehow I turned off the scrip, what is the default scrip for > this action? > > > > Thanks > > Bryon Baker > > Network Operations Manager > > *Copesan** - Specialists in Pest Solutions* > > 800-267-3726 • 262-783-6261 ext. 2296 > > [email protected] <[email protected]> > > www.copesan.com > > *"Servicing North America with Local Care"* > > > > *From:* Alex Peters [mailto:[email protected]] > *Sent:* Friday, August 15, 2014 9:09 AM > *To:* Bryon Baker > *Cc:* RT Users ([email protected]) > *Subject:* Re: [rt-users] Reply > > > > So the reply itself is working, but no scrips that would generate email > are firing. > > Double-check the enabled scrips for the relevant queue, and what > users/groups are set up as ticket/queue watchers. > > On 15/08/2014 11:55 pm, "Bryon Baker" <[email protected]> wrote: > > When I use the action Reply there are no boxes to check or uncheck in the > “Scripts and Recipients” area when I click the update ticket there are no > errors. On the ticket history a correspondence is added but no entry for > email sent. > > > > I do not see any error in the log. > > > > > > Thanks > > Bryon Baker > > Network Operations Manager > > *Copesan** - Specialists in Pest Solutions* > > 800-267-3726 • 262-783-6261 ext. 2296 > > [email protected] <[email protected]> > > www.copesan.com > > *"Servicing North America with Local Care"* > > > > *From:* Alex Peters [mailto:[email protected]] > *Sent:* Thursday, August 14, 2014 10:07 PM > *To:* Bryon Baker > *Cc:* RT Users ([email protected]) > *Subject:* Re: [rt-users] Reply > > > > Is anything showing up in the logs when you attempt to issue a reply, or > is the ability to reply completely removed from the interface? What > exactly is available and what occurs when you perform any relevant actions > (e.g. when you click "Update Ticket," if you even can)? > > > > On 14 August 2014 23:43, Bryon Baker <[email protected]> wrote: > > I need some help > > I am using RT 4.2.3. The system has lost the ability to Reply to > tickets. Nobody including root from any queue can use the reply to a > ticket function. > > > > Can someone give me some direction as to where to look? > > > > Thanks > > > > Bryon Baker > > Network Operations Manager > > *Copesan** - Specialists in Pest Solutions* > > 800-267-3726 • 262-783-6261 ext. 2296 > > [email protected] <[email protected]> > > www.copesan.com > > *"Servicing North America with Local Care"* > > > > > -- > RT Training - Boston, September 9-10 > http://bestpractical.com/training > > > > > -- > RT Training - Boston, September 9-10 > http://bestpractical.com/training > > -- > RT Training - Boston, September 9-10 > http://bestpractical.com/training >
-- RT Training - Boston, September 9-10 http://bestpractical.com/training
