It sounds like you might need to check that your NotifyActor config setting is false. On 23/08/2014 1:57 am, "opolke" <o...@bumg.de> wrote:
> Thanks for the reply! > > We´ve tried it with this template: > >>>>> > Subject: Your request: {$Ticket->Subject} > RT-Attach-Message: Yes > > { if ($Transaction->CreatorObj->Privileged) { $OUT .= "Signature XY"} } > >>>>> > > It works that the signature is in answer clients get per email - but when > they reply to these mails they´ll receive an empty email/template back (I > think due to the conditions above). Is there something wrong in my template > above? > > I found another reply form you here: > http://www.gossamer-threads.com/lists/rt/users/88741 > > Is this the global template you are talking about in the other reply? > >>>>>> > RT-Attach-Message: Yes > > {$Transaction->Content()} > >>>>>> > > That´s what I tried before without success - I think we need something like > "On Correspond by staff" to avoid sending answers from clients back to them > automatically (happens by "OnCorresond") but don´t have RTIR. Is there any > other solutions for sending out signatures per queue? > > Oliver > > > > -- > View this message in context: > http://requesttracker.8502.n7.nabble.com/Problem-with-signature-per-queue-tp58368p58382.html > Sent from the Request Tracker - User mailing list archive at Nabble.com. > -- > RT Training - Boston, September 9-10 > http://bestpractical.com/training
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