Guy, Have you tried looking at the examples in my ebook "Request Tracker - A Topical Guide". It's at Amazon for $ 9.99. If that doesn't work, contact me and I'll help you with it.
Kenn On Mon, Sep 8, 2014 at 11:02 AM, Kevin Falcone <[email protected]> wrote: > On Mon, Sep 08, 2014 at 01:09:39PM +0100, Guy Baxter wrote: > > I'm looking to write a custom scrip that triggers a template when a > ticket > > changes from a specific queue to another specific queue. > > > > How do I go about this please? > > Create a Queue level Scrip using > http://bestpractical.com/docs/rt/latest/RT/Condition/QueueChange.html > > I have no idea what "triggers a template" means, so can't help with > the Action to choose. > > -kevin > > -- > RT Training - Boston, September 9-10 > http://bestpractical.com/training >
-- RT Training - Boston, September 9-10 http://bestpractical.com/training
