Hi, I'm looking to write a custom scrip that triggers a template when a ticket changes from a specific queue to another specific queue.
How do I go about this please? Thanks.
-- RT Training - Boston, September 9-10 http://bestpractical.com/training
Hi, I'm looking to write a custom scrip that triggers a template when a ticket changes from a specific queue to another specific queue.
How do I go about this please? Thanks.
-- RT Training - Boston, September 9-10 http://bestpractical.com/training