A scrip would only assist you in selecting whether or not to send an email. Ticket visibility itself is a rights issue.
Since this customer should not see all tickets in the queue, how do you identify whether or not a ticket should be visible to this customer? On 15 September 2014 18:44, Adrien TACQUARD <[email protected]> wrote: > Hi everyone, > > > > We have a customer who owns multiples companies. We want him to be able to > see their tickets in a specific queue (technical support) ; without being > CC on every ticket (he doesn’t want to receive mails, just be able to see > tickets). We don’t want to create another queue just for this customer. > > > > I thought of a scrip with condition “requestor is member of this group” > but I don’t know which right should I grant. > > > > Yellow Adrien > > > > [image: Description : cid:[email protected]] > *www.yellownetwork.fr* <http://www.yellownetwork.fr/> > > > > *Adrien Tacquard* > > *[email protected] <[email protected]>* > > 66 rue du Maréchal Ney - 85000 La Roche sur Yon > Tél. 02 51 44 81 51 > Mobile 06 47 33 73 84 > > > > > > -- > RT Training - Boston, September 9-10 > http://bestpractical.com/training >
-- RT Training - Boston, September 9-10 http://bestpractical.com/training
