Hi, Thanks for response. On Mon, Oct 6, 2014 at 9:22 PM, Kevin Falcone <[email protected]> wrote:
> On Sat, Oct 04, 2014 at 11:26:27AM +0530, Ajay Kumar wrote: > > rt4.2.1 with db.Then we are observing that HTML > > comments/correspondence are not working. > > You're going to have to explain what "not working" means. > It removes that HTML tags while sending mails. Like I send mail via web following test "You may happy to know that RT is now working. Cheers, Ajai" following will be sent to user "You may happy to know that RT is now working.Cheers,Ajai" It seems that it is removing html tag for line change etc. > Additionally, why are you upgrading to 4.2.2, the current release is > 4.2.8. > > Because in the release note of 4.2.2,it was mentioned that this release fixes a bug in 4.2.0 and 4.2.1 where failures of the HTML-to-text conversion would silently cause mail to fail to be sent.Therefore I thought it may resolve the issue. I am not able to fix this issue. Looking forward for help pls. -kevin > > -- > RT Training November 4 & 5 Los Angeles > http://bestpractical.com/training > >
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