Alex Vandiver wrote > On Mon, 2014-02-03 at 14:22 -0800, Alexey Bozrikov wrote: >> I am attaching a diff -ur between upgrded and freshly installed RT 4.2.1, >> as >> I had exactly same issue when posting new tickets and replying to >> existing >> tickets from RT web interface. Our system has no customizations at all >> with >> exception to one custom field for the ticket (which I have disabled when >> I >> was testing on the upgraded system). > > Your differences are entirely in var/mason_data, aka the Mason cache. > This confirms that you skipped the last bit of step (6b) in the > README[1]: > > 6b) If you are UPGRADING from a previous installation: > [...] > Finally, clear the Mason cache dir: > > rm -fr /opt/rt4/var/mason_data/obj > > You may then start your web server again. > > - Alex > > > [1] http://bestpractical.com/docs/rt/latest/README
Thanks for pointing it out, Alex. I missed this step in the README. I am fairly new to RT. That was my first installation of RT 4.2.0 and upgrade. -- View this message in context: http://requesttracker.8502.n7.nabble.com/Problem-with-HTML-tags-appearing-in-correspondence-tp56015p56485.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
