On Wed, Oct 08, 2014 at 01:37:48PM -0700, Duncan Napier wrote: > > - SelfService access by default > - But can run search URLs "http://my.company.com/Search/Results.html?Format= > ..." > > In other words, forcing privileged users to have a SelfService home page, > while still granting the privilege to run searches through hyperlinks or > their browser URL Bar. Or is this better managed through Dashboards? > > I see older version of RT (v 3) that have extensions like > > AutoRedirectToSelfService > BasicVsAdvancedInterface
The first of these just seems like a poor implementation of the Unprivileged flag check. The latter lets users "prefer" selfservice, but if it was written against 3.6, I doubt it would work. > that seem to either force users to SelfServe or give them a choice but I'm > not sure how well or if they will work on RT4. I would test modifying the SelfService restrictions to allow access to dashboards http://bestpractical.com/docs/rt/latest/RT_Config.html#SelfServiceRegex You're likely to need other relaxations to allow charting results through. Or, just email the dashboards to your managers with a subscription. -kevin
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