I found the thread on the list http://requesttracker.8502.n7.nabble.com/Suppressing-RT-System-itself-entries-in-Ticket-History-td52865.html that explains that a method to suppress these kind of elements in the ticket history is to code a callback where you can skip some transactions.
What would be the name of the transaction i need to skip? I only want to suppress outgoing emails done by the root user itself (i have another super user - myself, and i don't want to skip from that) -- View this message in context: http://requesttracker.8502.n7.nabble.com/Send-email-reminder-fails-with-undefined-value-tp58805p58838.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training November 4 & 5 Los Angeles http://bestpractical.com/training
