This system has been in place and setup by another user previously, however, when a requester responds to just [email protected] the ticket owner or the tech responding to the ticket does not get any email alerts of replies directly to that ticket from a requester.
So I'll respond to a ticket via email, attach [email protected] to log my response and the requester receives the email, but when they only respond to [email protected] I do not get a notification unless they CC me directly. I know you can edit the people of the ticket manually to get alerts, but how do I automate this process, so once a tech responds they will get future alerts of replies to the ticket? -- View this message in context: http://requesttracker.8502.n7.nabble.com/Not-receiving-alerts-when-requester-responds-to-help-support-domain-com-tp58883.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training November 4 & 5 Los Angeles http://bestpractical.com/training
