On Wed, Oct 22, 2014 at 10:24:07AM -0700, advansuper wrote: > This system has been in place and setup by another user previously, however, > when a requester responds to just [email protected] the ticket owner > or the tech responding to the ticket does not get any email alerts of > replies directly to that ticket from a requester.
> So I'll respond to a ticket via email, attach [email protected] to log > my response and the requester receives the email, but when they only respond > to [email protected] I do not get a notification unless they CC me > directly. You can make people automatically own tickets they respond to using something like https://metacpan.org/pod/RT::Action::AssignUnownedToActor Which is a generalization of the code that we use on our own RT -kevin
pgpkv4AQWglWx.pgp
Description: PGP signature
-- RT Training November 4 & 5 Los Angeles http://bestpractical.com/training
