Hi there!
Has anybody done a graphical representation (line graph) of open tickets
over time? Our management forced me to create such a representation.
I'm looking for a tool doing this graphing, having an x-axis as timeline
and a graph for "Created", "Resolved" and "Open Tickets" per day (per
queue, per user?!)
Before I start to code these things I wanted to ask you, if there are
maybe some snippets of code which I could use.
Has anybody done such things before?
Greetings,
Markus
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