This looks almost like what I want, but it looks like it's a global change. I'm looking to only do this for tickets in a specified queue. Can Custom Field Groupings do that?
On Mon, Nov 17, 2014 at 12:02 PM, Kevin Falcone <[email protected]> wrote: > On Mon, Nov 17, 2014 at 11:26:58AM -0500, Chris Hall wrote: > > Is there a way to make multiple menu items for custom fields, and then > split my > > custom fields into those separate menu items? > > > > For example: A queue I'm working on will have around 30 custom fields. > They are > > topical, so they'd like to break it up into groups of about 4 or 5 with > a title > > on each. So in my mind instead of the red bar that says "Custom Fields" > on the > > ticket, there'd be like.. 4 or 5 of them with 4 or 5 custom fields under > each > > menu item when making a ticket. > > You've just described Custom Field Groupings, a new option in the 4.2 > series. > > http://bestpractical.com/docs/rt/latest/RT_Config.html#CustomFieldGroupings > > http://blog.bestpractical.com/2013/10/whats-new-in-42-grouping-custom-fields.html > > -kevin >
