Landon Thanks for the fast response So if I understand you correctly then when I am update the Resolved date I need to subtract 6 hours making it UTC time and the store that value.
Is the procedure correct? Thanks Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 • 262-783-6261 ext. 2296 [email protected]<mailto:[email protected]> www.copesan.com<http://www.copesan.com/> "Servicing North America with Local Care" From: Landon Stewart [mailto:[email protected]] Sent: Wednesday, November 19, 2014 4:07 PM To: Bryon Baker Cc: RT Users ([email protected]) Subject: Re: [rt-users] Problem with date On Nov 19, 2014, at 11:18 AM, Bryon Baker <[email protected]<mailto:[email protected]>> wrote: The dates printed to the console are correct but when I view the ticket the resolved date is different than the dates printed to the console by 6 hours. This seems to me to be the off set for the time zone. What do I need to add for Request Tracker to take the date as is? Hi Byron, AFAIK RT provides it's own offset when printing dates/times in the UI so one must store the date/time as UTC. What is printed on the console should actually be UTC. Date/Time entered by users or stored in any way need to be converted to UTC first. More info: http://bestpractical.com/docs/rt/latest/RT_Config.html#Date-and-time-handling Landon Stewart : [email protected]<mailto:[email protected]> Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com : +1 (888) 909-4932
