Thanks for your response Christian. So where it RT is that configuration?
This is why I developed the script to update the resolved date and timeworked. I have been trying to get this to work for months and I have completely missed the configuration you are talking about. Thanks Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 . 262-783-6261 ext. 2296 [email protected] www.copesan.com "Servicing North America with Local Care" -----Original Message----- From: Christian Loos [mailto:[email protected]] Sent: Thursday, November 20, 2014 1:52 AM To: Bryon Baker; RT Users ([email protected]) Subject: Re: Problem with date Hi, as far as I understand you script you try to set the ticket resolved date to the transaction date when the ticket status is set to closed. If you have configured you RT correct this is done automatically by RT. So what is your intent with this script? Chris Am 19.11.2014 um 20:18 schrieb Bryon Baker: > I am attempting use the following code to update the Resolved date in > a ticket. Thanks for the help in advance. > > > > package RT::Action::CSRUpdateResolvedTest; > > use base 'RT::Action'; > > use strict; > > use warnings; > > > > sub Prepare > > { > > return 1; > > } > > > > sub Commit > > { > > > > my %mon2num = qw( > > jan 1 feb 2 mar 3 apr 4 may 5 jun > 6 > > jul 7 aug 8 sep 9 oct 10 nov 11 dec > 12 > > ); > > my $self = shift; > > my $ticket = $self->TicketObj; > > my $datecreated = $ticket->CreatedObj->Unix; > > my $dateupdated = $ticket->LastUpdatedObj->Unix; > > my $datecreatedstr = $ticket->CreatedObj->AsString; > > my $dateupdatedstr = $ticket->LastUpdatedObj->AsString; > > my $dateresolved; > > my $dateresolvedstr; > > my @dateresolvedstr; > > my $transactions = $ticket->Transactions; > > $transactions->Limit( FIELD => 'Type', VALUE => > 'Status', FIELD => 'NewValue', VALUE => 'closed'); > > while (my $transaction = $transactions->Next) > > { > > $dateresolved = localtime($transaction->CreatedObj->Unix); > > @dateresolvedstr = split(" > ",$dateresolved); > > $dateresolvedstr = $dateresolvedstr[4] . "-" > . $mon2num{lc substr($dateresolvedstr[1], 0, 3)} . "-" . > $dateresolvedstr[2] . " " . $dateresolvedstr[3]; > > } > > > > print $dateresolvedstr . " " . $dateresolved . "\n"; > > $ticket->SetResolved($dateresolvedstr); > > > > return 1; > > } > > > > The dates printed to the console are correct but when I view the > ticket the resolved date is different than the dates printed to the > console by > 6 hours. This seems to me to be the off set for the time zone. What > do I need to add for Request Tracker to take the date as is? > > > > Thanks > > Bryon Baker > > Network Operations Manager > > */Copesan/**/- Specialists in Pest Solutions/* > > 800-267-3726 . 262-783-6261 ext. 2296 > > [email protected] <mailto:[email protected]> > > www.copesan.com <http://www.copesan.com/> > > */"Servicing North America with Local Care"/* > > >
