Hello all, I am a user who has administrative privileges within my RT installation. That is usually enough but now an situation has come up that I need to alter an RT password for a user and it has turned out that I need to do that but can't - at least not easily.
Here is a discussion I found on the topic: http://www.gossamer-threads.com/lists/rt/users/99177 So it looks like I need to either create/activate user "root" and create a password for that user (not sure exactly how to do that) or I need to change my own password - why should I? At any rate, any insight into what the logic is behind things being this way would be very helpful. Same for practical advice on how to set things up in such a way that admin users can modify other users' passwords by default though the web GUI. Thanks in advance. Cheers, Boris.
