Hi Alex, Thanks for the reply.
We actually do import passwords from LDAP for users that are in LDAP. But is it possible to also have users who are not in LDAP - and be able to change their passwords? I am sorry, I must be missing something but I still don't quite see the logic of the arrangement in place. Cheers, Boris. On Thu, Jan 15, 2015 at 11:34 PM, Alex Peters <[email protected]> wrote: > The discussion thread you've linked to concerns LDAP, and doesn't seem > relevant to your case. > > If you have the correct privileges (which you seem to), the Modify screen > for another user will have three password boxes: the top one for you to > confirm your password, and the bottom two to actually change the user's > password. I assume that the requirement to enter your own password at this > stage is for added security, i.e. to prevent someone else using your > logged-in account to gain access to other people's accounts. > > Does this resolve things? > > On 16 January 2015 at 14:27, Boris Epstein <[email protected]> wrote: > >> Hello all, >> >> I am a user who has administrative privileges within my RT installation. >> That is usually enough but now an situation has come up that I need to >> alter an RT password for a user and it has turned out that I need to do >> that but can't - at least not easily. >> >> Here is a discussion I found on the topic: >> >> http://www.gossamer-threads.com/lists/rt/users/99177 >> >> So it looks like I need to either create/activate user "root" and create >> a password for that user (not sure exactly how to do that) or I need to >> change my own password - why should I? >> >> At any rate, any insight into what the logic is behind things being this >> way would be very helpful. Same for practical advice on how to set things >> up in such a way that admin users can modify other users' passwords by >> default though the web GUI. >> >> Thanks in advance. >> >> Cheers, >> >> Boris. >> > >
