Another solution in recent versions of RT is to install the HTML::Gumbo module from CPAN, which should automatically enable correct display of all HTML in tickets without any coding.
On Sat, 17 Jan 2015 1:11 am k...@rice.edu <k...@rice.edu> wrote: > On Fri, Jan 16, 2015 at 06:49:05AM -0700, vinz wrote: > > RT is pruning the table, td and tr -tags from emails when you look at > them at > > the Ticket/Display.html -page, is there a way to stop RT from doing this? > > > > I tried enabling Rich text (HTML) in my preferences and looked at > > \share\html\Elements\ShowMessageStanza but I'm just a beginner when it > comes > > to perl. > > > > I'm currently on RT 4.2.6 and use apache, mod_fcgi and nginx as a reverse > > proxy. > > > > Thanks in advance, > > vinz > > > Hi Vinz, > > You need to adjust the allowed tags in the HTML::Scrubber object by adding > a > Web_Local.pm: > > https://www.bestpractical.com/docs/rt/4.2/RT/Interface/Web.html > > Here is what I am using because I wanted to allow the tables to have > colors: > > ---------------- > package HTML::Mason::Commands; > # Let tables through > push @SCRUBBER_ALLOWED_TAGS, qw(TABLE THEAD TBODY TFOOT TR TD TH); > # Allow bgcolor to be set > $SCRUBBER_ALLOWED_ATTRIBUTES{bgcolor} = '^\s*\#[a-fA-F0-9]{3,6}\s*'; > 1; > ---------------- > > Make sure to set the option in your RT_SiteConfig.pm > > Set($TrustHTMLAttachments, 1); > > I think that is all I needed to do. Then restart after clearing your Mason > cache. > > Regards, > Ken >
