Hi! ----- Ursprüngliche Mail ----- > Von: [email protected] > on message details. I do not understand what you mean by: > >> if the mail is originated >> by the RT, we will reroute the mail to the mailadresses of the queue members. >> This gives you simple way to send mail from queue_a to all members of queue_b > > What are "members of queue_b"? Would you please explain this a little bit > further.
We have several queues (about 20) and each queue has a set of people which work in this queue. (which means they have the right to resolve tickets) What I do is I create for each queue a list of persons and their email adresses which work in the queue. A typical workflow is that in one queue a ticket is created and the requestor is not a single person but a different queue. If there is a reply to the ticket a mail is send to the queue. The procmail filter now don't start the rt-mailgate but sends the mail to list which I created before. regards! Sven
