Hello! just for the records.
To disable the check for outgoing emails if they contain Adresses RT thinks they will create a loop you have to create /opt/rt4/lib/RT/Action/SendEmail_Local.pm and disable there the check. To be able to enter a RT adress without error messages in the WebUI you have to create /opt/rt4/local/html/Ticket/Update.html /opt/rt4/local/html/Ticket/Create.html /opt/rt4/local/html/m/ticket/create /opt/rt4/local/html/m/ticket/reply and disable there the check. I also found the check here: /opt/rt4/lib/RT/Record/Role/Roles.pm no idea when this wil be used. result: * In incomming emails, the queue email adress is removed. * I can create a ticket in the WebUI set the requestor/cc/admincc to a "RT" mail address. * My procmail recipes prevents RT loops but send the mail to the queue staff regards! Sven ----- Ursprüngliche Mail ----- > Von: "Sternberger, Sven" <sven.sternber...@desy.de> > An: rt-users@lists.bestpractical.com > Gesendet: Mittwoch, 28. Januar 2015 10:40:32 > Betreff: RT customize SendEmail.pm > Hello! > > > I want to modify the SendEmail.pm module, to disable the > check for RTAdresses, so we want to send emails > even if RT thinks they are RT email adresses. > > I would copy the file SendEmail.pm to "SendEmail_Local.pm" and remove > these lines > > $self->RecipientFilter( > Callback => sub { > return unless RT::EmailParser->IsRTAddress( $_[0] ); > return "$_[0] appears to point to this RT instance. Skipping"; > }, > All => 1, > ); > > would this work? > > regards! > > Sven > > Sven Sternberger > System Engineer > Tel.: 040/8998-4397 > DESY IT