Re: [rt-users] Maximum recipients allowed

[Olivier Lumineau]

Le 19/05/2014 15:02, k...@rice.edu a écrit :
On Mon, May 19, 2014 at 02:41:19PM +0200, Olivier Lumineau wrote:
Hi,
we are using RT 3.8.7, and to filter spam more efficiently, I wanted
to know if there was an easy way in RT to limit ticket recipients
(to + cc + bcc) .
I don't want more than 10 or 15 recipients by ticket, to prevent
that a spam withs hundreds mail addresses pollute our RT.

Thanks

--
Olivier

Hi Olivier,

I used the following in Email_Local.pm. Maybe you can do something similar.

Regards,
Ken
-----------------------
sub ParseCcAddressesFromHead {
     my %args = (
         Head        => undef,
         QueueObj    => undef,
         CurrentUser => undef,
         @_
     );

     my @recipients =
         map lc $_->address,
         map Email::Address->parse( $args{'Head'}->get( $_ ) ),
         qw(To Cc);

     my @res;
     foreach my $address ( @recipients ) {
         $address = $args{'CurrentUser'}->UserObj->CanonicalizeEmailAddress( 
$address );
         next if lc $args{'CurrentUser'}->EmailAddress   eq $address;
         next if lc $args{'QueueObj'}->CorrespondAddress eq $address;
         next if lc $args{'QueueObj'}->CommentAddress    eq $address;
         next if RT::EmailParser->IsRTAddress( $address );

         push @res, $address;
    }

     #
     # Limit the number of Cc addresses that we add to a
     # ticket during the initial create to minimize damage
     # to our Email reputation when SPAM slips through DSPAM.

     $RT::Logger->debug("$#res Ccs");
     if ( $#res > 3 ) {
         my @riceCc;
         my @nonriceCc;
         @riceCc = grep /rice.edu/i, @res;
         @nonriceCc = grep !/rice.edu/i, @res;
         $RT::Logger->debug("$#riceCc riceCcs, $#nonriceCc nonriceCcs");
         if ($#nonriceCc > 1) {
             @res = (@riceCc, @nonriceCc[0]);
         }
     }

     return @res;
}
-----------------------

Hi,

I upgraded my RT version to 4.2.5, and this hack Ken gave me to limit 
recipients number doesn't seem to work any more... (except if I missed 
something in my tests)

I didn't find any other solution and I was wondering if there was a way 
to have this working in my RT version.

Thanks

--
Olivier